Privacy Policy

Effective Date: 2025 October 17

Casa Tulum (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us through our website (casatulumvilla.com) and related communications.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Such as your name, email address, phone number, and any details you provide when submitting an inquiry or completing booking forms.

• Booking Details: Dates of stay, number of guests, and special requests shared through our Guest Inquiry Form.

• Technical Information: Such as your browser type, device, and general location (collected automatically for analytics and site performance).

We do not knowingly collect personal information from children under 16 years of age.

2. How We Use Your Information

We use your information to:

• Respond to inquiries and manage your booking or stay.

• Personalize your Casa Tulum experience based on preferences you share.

• Maintain communication regarding your reservation or relevant updates.

• Improve our website, services, and guest experience.

• Comply with legal obligations and protect against fraud or misuse.

We will never sell or rent your personal data.

3. Information Sharing

We may share limited personal data with:

• Service Providers: Such as our property manager, chef, and booking platforms, solely for the purpose of facilitating your stay.

• Payment Processors or Banks: To process deposits or pre-arrival invoices.

• Legal Authorities: Only when required by law or to protect our rights.

All partners are required to protect your information and use it only as instructed.

4. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, or resolve disputes.

5. Cookies & Analytics

Our website may use cookies or similar technologies to improve functionality and understand how visitors engage with our site. You can modify your browser settings to manage or disable cookies at any time.

6. Security

We use reasonable administrative and technical safeguards to protect your information from unauthorized access, loss, or misuse. However, no system is entirely immune from risk, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Request access to, correction of, or deletion of your personal data.

• Withdraw consent to processing.

• Request that we limit or object to how your data is used.

To exercise these rights, please contact us at hola@casatulumvilla.com

8. International Guests

Casa Tulum is located in Mexico and operated by a U.S.-based entity. By using our website or communicating with us, you consent to the transfer of your information to the United States and Mexico for processing in accordance with this Policy.

9. Policy Updates

We may update this Privacy Policy from time to time. The revised version will be posted here with an updated effective date.

10. Contact

For questions or requests regarding this Privacy Policy, please contact:

Casa Tulum
📧 hola@casatulumvilla.com
🌐 casatulumvilla.com